Policies and Procedures

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Rooted Hair Company holds all appointments with a credit card. In the event you need to reschedule or cancel within 48 hours of your appointment, you will be charged 50% of your scheduled appointment total.

*Please arrive a few minutes early to fill out an intake form

We accept all major credit cards & cash. Contactless checkout temporarily available via Venmo or PayPal. 

*Cash gratuity is preferred.

In the event you need to reschedule or cancel within 48 hours of your appointment, you will be charged 50% of your scheduled appointment total.

No-shows will be charged 100% of the original scheduled appointment total. A deposit will be required to rebook.

If you book your next appointment at checkout, you will receive 10% off of your next service. If you have to reschedule your appointment to a later date you will forfeit your pre-booking discount.

*Prebooking does not apply to Keratin, Brazilian Blowout, Extensions, Color Corrections, or hourly charged services 

We do not accept product returns. We are happy to hold products for 5 days.