Policies and Procedures

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Rooted Hair Company holds all appointments with a credit card. In the event you need to reschedule or cancel within 48 hours of your appointment, you will be charged 50% of your scheduled appointment total.

*Please arrive a few minutes early to fill out an intake form

We accept all major credit cards & cash. Contactless checkout temporarily available via Venmo or PayPal. 

*Cash gratuity is preferred.

In the event you need to reschedule or cancel within 48 hours of your appointment, you will be charged 50% of your scheduled appointment total.

No-shows will be charged 100% of the original scheduled appointment total. A deposit will be required to rebook.

If you book your next appointment at checkout, you will receive 10% off of your next service. If you have to reschedule your appointment to a later date you will forfeit your pre-booking discount.

*Prebooking does not apply to Keratin, Brazilian Blowout, Extensions, Color Corrections, or hourly charged services 

Retail purchases may be exchanged within 14 days of the original purchase date.

Run out of your favorite at home care? Shoot us a text for curbside pickup. We are happy to hold products for 5 days.