business Policies

Masks are optional for vaccinated guests

We ask everyone visits our hand sanitizing stations upon entry

We operate via text only

As always, you are welcome to text us at 804-980-6516 and Erin will assist you

Rooted Hair Company holds all new appointments with a credit card 

Review our cancellation policy below prior to scheduling

Please arrive a few minutes early to fill out an intake form for your stylist

We do not accept product returns

We are happy to hold products for 5 days

Flash sales are to be paid for and picked up same day as promo

We accept all major credit cards & cash

Contactless checkout temporarily available via business Venmo

*Cash gratuity is preferred.

All prices are subject to change at the discretion of salon management and/or stylists 

All prices and services vary by stylist

Cancellations must be made 48 hours prior to the scheduled time to avoid cancellation fees

Failure to follow the salon’s cancellation policy will result in a 50% charge of the scheduled appointment total or forfeiture of deposit

Payment of fee is required prior to rescheduling

No-shows will be charged 100% of the original scheduled appointment total & a deposit will be required to reschedule

2+ no-shows will result in same-day availability only

Arriving 10+ minutes past appointment time will require rescheduling 

Loyalty cards have been discontinued effective February 1st, 2021 

We strive to ensure each guest leaves feeling like a million bucks! Should you have any concerns regarding your service, please contact us within 7 days of your visit

Rooted is not responsible for any damaged clothing (please dress accordingly) or personal items