Business Policies

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We operate and schedule appointments via text only

To schedule an appointment, please text us at 804-980-6516 and we will assist you  during business hours Tuesday - Friday 

Review our cancellation policy below prior to scheduling. By scheduling an appointment, you are agreeing to our policies.

To schedule, text 804-980-6516 with your first & last name, photos of your current hair and goal, what service you are interested in scheduling, and availability.

Rooted Hair Company holds new appointments with a credit card

Please arrive a few minutes early to fill out an intake form for your stylist

We accept all major credit cards & cash. We do not accept checks.

Cash gratuity is preferred

All prices are starting at and vary depending on the level of stylist. Prices are subject to change at the discretion of salon management and/or stylists. 

Cancellations must be made 48 hours prior to the scheduled time to avoid cancellation fees

Failure to follow the salon’s cancellation policy will result in a 50% charge of the scheduled appointment total or forfeiture of deposit

Payment of fee is required prior to rescheduling

No-shows will be charged 100% of the original scheduled appointment total & a deposit will be required to reschedule

2+ no-shows will result in same-day availability only

Arriving 10+ minutes past appointment time will require rescheduling 

We do not accept product returns

We are happy to hold products for 5 days

Flash sales are to be paid for and picked up same day as promo

We strive to ensure each guest leaves feeling like a million bucks! Should you have any concerns regarding your service, please contact Rooted Hair Company directly via text at 804-980-6516  within 7 days of your visit

Rooted is not responsible for any damaged clothing (please dress accordingly) or personal items

1 person per appointment - no additional guests or children 

Extensions  and fashion color services require a consultation prior to scheduling